Service Level Agreement & Support

At InTech (Pvt) Ltd, we provide end-to-end technical support and SLA services to ensure your IT infrastructure remains secure, reliable, and high-performing. Our certified support team delivers both hardware and software assistance across L1, L2, and L3 levels, tailored to the unique needs of enterprises in Pakistan.
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Hardware Support Services

Comprehensive support to keep your physical infrastructure always operational.
Servers, Storage & Backup Appliance Maintenance
Datacenter Infrastructure & Modular Solutions Support
Power Solutions (UPS, Vertiv, APC) Installation & Maintenance
Enterprise Networking Devices (Switches, Routers, Firewalls) Support
CCTV, Video Walls & Surveillance System Support
Endpoint Devices (Desktops, Laptops, Thin Clients, Printers) Repair & Maintenance
Preventive & Corrective Hardware Maintenance
Spare Parts Replacement & Warranty Management

Software Support Services

Ensuring smooth, secure, and optimized IT operations through software expertise.
Operating Systems (Windows, Linux, VMware, Hyper-V) Support
Enterprise Applications (ERP, CRM, Database Solutions) Assistance
Virtualization & Cloud Platforms Support (VMware, H3C, Microsoft, Sangfor, etc.)
Cybersecurity Software (Fortinet, Sophos, Hillstone, Sangfor) Deployment & Monitoring
Backup & Disaster Recovery Solutions Support
Productivity Software (Microsoft 365, Collaboration Suites) Support
Patch Management & Updates
License Management & Compliance Services

License Management & Compliance Services

Designing, optimizing, and mapping your IT environment for maximum performance.

Network Heatmaps & Wi-Fi Surveys – Identify coverage gaps, optimize signal strength, and improve wireless performance.

Datacenter & Server Room Layout – Structured cabling, rack design, airflow planning, and power optimization.

LAN/WAN Topology Design – Efficient layouts for scalable and secure network infrastructure.

IT Infrastructure Blueprints – End-to-end visualization of hardware, software, and network components.

Expansion & Upgrade Planning – Future-ready designs for scaling IT environments.

SLA Benefits with InTech

Guaranteed Response Times (customizable as per SLA level)

Proactive Monitoring & Preventive Maintenance

Remote & Onsite Support availability

24/7 Critical Support for enterprise clients

Performance Optimization with regular health checks

Detailed Documentation & Reporting for transparency

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Frequently Asked Questions

Yes. We offer customized SLAs that guarantee system uptime, response times, and priority support. This ensures your business operations run smoothly with clearly defined service commitments.

Our team provides 24/7 support, including remote troubleshooting, on-site assistance, proactive system monitoring, and regular maintenance. We ensure quick resolution of issues with minimal downtime.

We deliver end-to-end cybersecurity services such as firewalls, endpoint security, cloud protection, intrusion prevention, and backup solutions. These safeguard your business against evolving digital threats.

Absolutely. We analyze your requirements and build tailored hardware and software solutions that align with your goals, budget, and scalability needs.